QUEST Conflict Resolution Coaching Model

Conflict Intensity: Use a Conflict Intensity Scale to gauge the severity of the conflict and who needs to be involved in mediation.
Assessments: Use available assessments such as:
- DISC Personality Assessment (Measures an individual’s personality traits, behavior patterns, and communication styles)
- EQ/EI Assessment (Measures an individual’s Emotional Intelligence level)
- Working Genius Assessment (Evaluates individuals’ natural talents and inclinations in work-related contexts, focusing on how they approach and execute tasks and projects)

Personal Significance: Why is this conflict important to you?
Events Leading Up: What events or choices have led to this situation?
Previous Actions: What have you done so far to address the conflict?
Current Status: Describe what’s happening now.
Similar Conflicts: Have you experienced similar conflicts before?
Frustrations: What is frustrating your progress?
Emotions: What emotions are surfaced by this conflict?
Involvement: Who else is impacted?
Barriers: What has stopped you from resolving this conflict?
Resources: What resources are needed to resolve this, and are they available?
Actions Taken: What steps have you already taken?

Desired Resolution: How would you articulate your desired resolution?
Goals: What is your goal in resolving this conflict?
Resolution Vision: Imagine the conflict is resolved. What does that look like?
Future Relationship: Where do you want to be in your relationship with the other party in the future?
Impact: How will resolution impact you/others?
Ideal Resolution: In an ideal world, what would the resolution look like?
Success Indicators: How will you know the conflict is resolved?
Unlimited Resources: If resources were not an issue, what would you do?
No Failure: If you knew you couldn’t fail, what would you do?
Potential Resolutions: Have you thought about potential resolutions?
Advice to a Friend: If a friend had this conflict, what would you suggest?

Action Steps: What steps can you take to resolve this conflict?
Creative Solutions: Explore at least 3 potential solutions. What else could you do?
Chosen Option: Which option do you want to pursue?
Obstacles: Are there any obstacles that could get in the way?
Support/Resources: What support or resources will you need?
Prioritize Steps: What are the necessary steps? What should happen first?
Weekly Steps: What step can you take this week? Are you willing to commit?
Address Obstacles: What obstacles might prevent completion of the steps?

Resolution Goal: What is the resolution goal you have decided to pursue?
First Step: What is the first step you plan to take?
Commitment Level: On a scale of 1 to 10, how committed are you? What can increase your commitment?
Action Plan: What will you do first? When? What support/resources do you need?